Return Policy

Return Policy:

We hope you're delighted with your purchase. If, for any reason, you're not satisfied, you can return your order for a full refund within 7 days of receiving it*

 

Please request an RMA# within 7 days of receiving your order.

Note that sale items are eligible for exchange or store credit only.

How to Request a Return: To request an RMA form, simply email our return department at: info@luxetire.com.

Please include: Full Name Order Number Reason for Return We'll respond within 24 hours with easy-to-follow return instructions. If you prefer, call our support line at 1-800-918-1610 (Monday to Friday, 9:30 am to 4:30 pm EST) for RMA assistance.

Return Costs and Tracking: Customers are responsible for return shipping costs, and all returns must have a valid tracking number. We're not liable for lost or damaged returned items.

Exchange Procedure: Exchanging a product follows the same steps as the RMA process. Instead of a refund, we'll send you the desired product. Any price difference will be adjusted accordingly.

Contact us via email at info@luxetire.com or by phone to discuss exchange options.

Refund Timing:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@luxetire.com